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Authorized Retailer Agreement & FAQ
Real McCoy Trading Co LLC. DBA Real McCoy Brand™
Order completion time: 10-14 business days is the norm ship time for shirts & accessories. If different it will be noted on the item description. First day starts the morning after order paid and does not include Holidays and weekends. (Completion time does not include shipping time- that will depend of shipping option chosen-please plan for events accordingly)
If RTS items are added in with your order- your order will ship based on the longest turn around item within that order. To avoid delays in your RTS purchases please check out in 2 shipments.
Please note, we cannot guarantee delivery dates; we can only guarantee the day that it ships.
PRE ORDERS run in your group are done at your own risk! We can not guarantee an item or sizing will still be available by time you go to place your order. We are also not responsible for the time frames given to your customers by you or your customers need by dates.
PRICING: We require a min 2X retail price but also understand rural areas and will allow up to a $2 lower price. For example and item costing $15 wholesale should be sold for no lower than $28 retail. Or pricing your extended size tees at the same price as your S-XL tees. Please do not undercut each other. This is a community of hard working females and there are plenty of customers to go around.
SELLING: Real McCoy Products are NOT allowed to be sold in Buy in groups or yard sale sites. You are NOT allowed to sell them in Wholesale pages or Destash sites. You are allowed to carry the brand in store fronts, events & online on your website or Facebook Boutique Page & group.
PHOTO USE: Product photos are allowed to be used to gauge interest in your group. IF MY PHOTOS ARE USED MY BRAND WATERMARK MUST STAY ON. I do strongly suggest that you take your own photos once item has arrived to you but you are welcome to continue to use my photos if you need too.
Please only use photos of items you have purchased or plan to purchase.
IF A RETAILER IS FOUND NOT FOLLOWING POLICY THEIR ACCOUNT WILL BE TERMINATED, ALL UNSHIPPED ORDERS WILL BE CANCELED & REFUNDED, MINUS A 30% RESTOCK FEE.
ZIP CODE PROTECTION: ZIP CODE PROTECTION IS NO LONGER OFFERED TO NEW ACCOUNTS- IF YOU WERE A GRANDFATHERED IN ACCOUNT THAT HAS ZIP CODE PROTECTION THE REORDER RULES APPLY TO YOUR ACCOUNT. $250 reorder every Month to maintain.
Damaged OR Lost orders will result in an exchange or could result in a merchandise credit if sizing or availability is not there. Please see below for details of what purchase is eligible for returns.
1) Items damaged in shipping: Please take photos of box & items and report to your post office for insurance (All items shipped USPS Priority comes with up to $100 insurance). If you need assistance with this please email me at customerservicerealmccoy@gmail.com within 24 hours of receiving damaged box.
(Missing packages must be reported to the post office by you for your insurance)
2) Products received damaged (NOT IN SHIPPING) or missing or incorrect:
- MUST contact me via email (customerservicerealmccoy@gmail.com) prior to sending item back and within 48 hours of receiving your order.
- All items must be NEW (unwashed, un worn-other than trying on, not damaged, smoke-free, stain-free, pet hair/odor free)
- MUST provide photo in email of damage
- If a return shipping is required, items must be back to us within 10 days of receiving your order. If it is our error, shipping label will be emailed to you.
CUSTOM/LOGO ORDERS:
because items are custom made and personalized, we do not offer refunds or exchanges unless we made a mistake on your personalization. It is extremely important that you double check the spelling, color choice, monogram, etc. on all orders before submitting an order. (Monogram letters go in order of: FIRST NAME, LAST NAME, MIDDLE NAME.)
We are not responsible for refunds/exchanges due to sizing.
We cannot issue refunds based on cancelled events, your customers sizing errors or deadlines you did account for when ordering.
**Please note that actual colors may vary, as all monitor/screen display settings are different. We are not responsible for replacing items because you aren't satisfied with the color choice. Please message us if you'd like more pictures of the item or help with choosing your color.
IF FOR ANY REASON YOU ARE UNSATISFIED WITH YOUR PURCHASE, PLEASE LET ME KNOW. I would never send, sell or advertise an item I would not proudly own.
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